Return Policy
Device Return, Replacement, Warranty, and Repair:
|
One Year Warranty |
New (Refund Request) |
Used (Refund Request) |
Replacement |
Damaged |
|
Covered |
Devices can be returned within 30 calendar days of receipt. Refund will be issued for price of unit(s). Merchant will be responsible for all fees that apply. |
Devices can be returned within 30 calendar days of receipt. Refund will be issued for price of unit(s). Merchant will be responsible for all fees that apply. |
Devices can be returned at any time within one year of receipt. Merchant will be responsible for all fees that apply.
|
Devices can be returned at any time within one year. CardConnect will provide replacement device. Merchant will be responsible for all fees that apply. |
|
Not Covered |
Does not apply |
Does not apply |
Merchant will be responsible for purchasing a new device. No refund will be issued. |
Merchant will be responsible for purchasing a new device. No refund will be issued. |
*In the case of a requested return and/or exchange: when neither CardConnect nor its Vendor has been deemed to be at fault, all returns and exchanges are subject to the following fees where applicable.
- New & Used Returns with Refund Requests
- Call Tag Order: $20.00
- Equipment restocking: $10.00
- Accessories restocking: $10.00
- Damaged
- Call Tag Order: $20.00
- Covered under warranty: $43.00
- Not covered under warranty
- Assessment and Shipment: $25.00
- Manufacturer repair fees: $TBD
- Unreturned Equipment
- If call tag and subsequent notices are delivered, but no device(s) were returned, merchant/partner will be subject to pay the total cost of device(s) and accessories.